Fees, cancellation & refunds
Understand the service and charges before you choose to proceed.
General information about what is free, what you see before paid work and how a cancellation or refund request is reviewed.
Last reviewed: 31 July 2026Free services
No service fee is charged for the first consultation or standalone credit-report review. These free services do not require you to accept a paid service.
Before accepting paid work
If a paid service may help, SunLiTe provides a written scope or quotation describing the proposed work, exclusions, SunLiTe service fee, expected timing, relevant payment terms, cancellation and refund terms, and the contact route for questions.
No paid work begins and no SunLiTe service fee becomes payable before you accept that document.
Cancellation before work begins
If you cancel after accepting and paying for a service but before the agreed work begins, SunLiTe will review the request against the accepted scope and its cancellation terms. Any refundable amount and processing arrangement will be confirmed in writing.
Cancellation after work begins
Contact SunLiTe promptly so the service status, work already completed and work not yet delivered can be reviewed against the accepted scope. SunLiTe will explain whether a refund or another reasonable service remedy applies under the agreed terms.
External outcomes
A service fee relates to the advisory work in the accepted scope, not to a promised external outcome.
An external provider's decision, timing, rate or terms do not automatically create a refund. SunLiTe does not promise financing, a saving or a commitment reduction.
If SunLiTe cannot deliver
If SunLiTe cannot deliver an accepted part of the service, it will review the undelivered work and accepted terms, then confirm the available remedy or refund arrangement in writing.
Review and payment of a confirmed refund
SunLiTe reviews the accepted quotation, payment records, work completed, work not yet delivered and the current service status. The advisory team will explain the review outcome.
If a refund is confirmed, SunLiTe will explain the amount, payment method and expected processing timing in writing before it is processed.
How to submit a request
Contact official@sunliteadvisory.com or +60 11-2560 2440 with the accepted quotation or service reference, a short explanation and relevant supporting information.
SunLiTe will confirm receipt, review the relevant service records and explain the expected response timing. A complex matter may require additional information or time; if so, the advisory team will provide an update.